FAQs
How much will it cost to ship my order?
If purchasing online? zero. We offer free shipping nationwide on all online orders!
What should I do if the order doesn't
arrive?
Contact customer services on 06 8310150 ext 210. We will
establish if your order has been picked and packed, and whether it has been
delivered with a POD (Proof of Delivery). In the worst-case scenario, we will
urgently pick, pack and deliver your order again.
Do you have a
physical store I can visit?
Yes, Villa Asti is located at 93 Dalton St, Napier
South, Napier 4110.
How long does it take for my order to
arrive?
All orders normally take 5 to 7 working days unless
larger furniture items as these are transported by furniture removal companies.
These times may vary seasonally, in particular during the Christmas rush. We
recommend you place your Christmas order in early December if possible to
ensure timely delivery.
Can I change my
order once it is submitted?
Providing your order hasn't been picked, packed,
and despatched, it can be altered easily.
For all other
enquiries please call the store on 06 8310150 ext 210.